Today I can report another story of excellent customer service!
Last year in November I have ordered a Hip holster directly from Mophie since it was not directly available within Europe. Unfortunately this raised UPS fees and import taxes which almost doubled the price.
Last week I found the holster was broken – and I asked the people at Mophie if they now had a German distributor doing warranty exchanges – and guess what, they asked for a more detailed description. Once they received that, they sent out a replacement for free which I just received today.
No need to send the broken holster back – which would have been expensive again.
This is what I call service. Extraordinary good service. Thanks, David Hertz!